Digimerge DH100 Series Manual de instrucciones Pagina 133
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121
Troubleshooting
TROUBLESHOOTING
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error Possible Causes Solutions
• DVR is not receiving
power, or
is not
powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Cables are connected, but DVR
unit is
not receiving sufficient
power
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(
such as an electric calculator or phone
charger)
• Remote control is
n
ot detected by the
system
• Batteries in the remote control
are drained
• Install a fresh CR2025 battery in the remote
control
• There are no batteries in the
re
mote control
• Hard drive is not
de
tected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• Hard drive has not been
init
ialized (formatted) by the
system
• For details, see “Formatting the Hard Drive” on
page 119.
• There is no hard drive in the
sys
tem
• Open the housing and install a 3.5" SATA hard
drive
Hard drive is full (0%)
and
the unit is no
longer recording
• Repeat Record is not enabled • From the Main Menu, select RECORD. Beside
DISK OVERWRITE, select ON. Press enter to save
your settings. This enables the system to
continuously record by overwriting data once the
hard drive is full
Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the the system;
• Mouse is not connected to the
sys
tem
• System needs to be reset • Re-connect the power cord to restart the system.
- DH100 Series 1
- General Precautions 4
- FCC CLASS A NOTICE 5
- Features 6
- TABLE OF CONTENTS 7
- GETTING STARTED 13
- BASIC SETUP 14
- FRONT PANEL 15
- REAR PANEL 16
- REMOTE CONTROL 17
- Mouse Control 18
- Adjusting system values 18
- USING THE SYSTEM 19
- On-Screen Display 20
- About the Quick Menu 21
- Setting the Time 22
- Multi-Screen Display 23
- Record On/Off 24
- REC icon 24
- RECORDING 25
- Recording Audio 26
- QUICK PLAYBACK 27
- Drag to change field of view 28
- Event Search 29
- Time Search 31
- File Search 32
- Backing up Video 32
- From and To date fields 33
- SETTING UP SEQUENCING 34
- SETTING UP MOTION RECORDING 35
- Click on the desired schedule 36
- Select Enable 36
- Schedule Motion 36
- Setting up Motion Recording 37
- DISPLAY SETUP MENU 38
- USING THE MAIN MENU 39
- RECORD SETUP 40
- EVENT SETUP 41
- SCHEDULE SETUP 42
- Holiday Setup 43
- CAMERA SETUP 44
- PTZ SETUP 44
- NETWORK SETUP 45
- HTTP Setup 46
- DDNS Setup 46
- Mail Setup 47
- SYSTEM SETUP 48
- Display Setup 49
- Date/Time Setup 49
- Device Setup 50
- Buzzer & Relay Setup 50
- AV Output SETUP 51
- Account Setup 51
- UTILITIES 52
- Using the Main Menu 53
- Information 54
- System Requirements 55
- Prerequisites 55
- Installing CMS-DH 56
- Starting CMS-DH 57
- 2. Click the Offline button 58
- Video feed from DVR #1 62
- Video feed from DVR #2 62
- Virtual DVR icon 63
- Adding Users 66
- Playing Back Recorded Video 68
- Remote Search 69
- Local Search 70
- Saving Video Files 71
- Converting video files to AVI 72
- Schedule Backup 73
- Taking Screen Captures 75
- Viewing File Download Status 75
- Changing viewing modes 76
- Sequencing 76
- Camera list 77
- E-Map button 77
- E-Map Setup 78
- Viewing Video on E-Map 79
- Adding Multiple E-Maps 80
- Viewing DVR Health 81
- Closing Windows 81
- Locking Windows 81
- Enter the start and stop 82
- Select an event type from 82
- Search button 82
- CMS-DH System Log 83
- Setting PTZ Pre-Sets 84
- System Setup 85
- Right-click on 86
- REMOTE VIEWING ON THE MAC 92
- Remote Viewing on the Mac 93
- REMOTE VIEWING ON THE PC 94
- Remote Viewing on the PC 95
- MOBILE CONNECTIVITY 96
- To connect to your DVR: 98
- Next, tap the Delete button 98
- Controlling PTZ Cameras 99
- Configuring the Relay Menu 100
- Android-based Devices 101
- Mobile Connectivity 102
- Blackberry 104
- Options folder 105
- APN address 105
- Functions and Features 108
- What Do I Need? 110
- IP address & Port number 111
- MAC address 111
- Installation 113
- Finish button 114
- Configuration 115
- 80 under 116
- Step 4: Test your Connection 117
- Configuring Multiple Routers 117
- Scenario B: Multiple Routers 118
- Create a DDNS account 120
- Enter personal information 120
- System information 120
- Username: 121
- Domain name*: 121
- Password: 121
- Connect to T+ and T 122
- 8-channel model shown 122
- OUT MONITOR 123
- Access Quick Menu 125
- Navigate Menus 125
- Select Split Screen View 125
- Access Playback Mode 125
- ALARM or SENSOR 126
- Removing the Hard Drive 128
- Slide cover 129
- Replacing the Hard Drive 130
- Formatting the Hard Drive 131
- *8-channel model shown 132
- TROUBLESHOOTING 133
- Troubleshooting (cont’d.) 134
- Need Help? 135
- IT’S ALL ON THE WEB! 140
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